We want you to feel confident purchasing Better Waste Streams Academy training. This Refund Policy explains when a refund is available, how to request one, and how refunds are processed. All refunds are issued by Paddle.com Market Limited ("Paddle"), which acts as the merchant of record for the Service. This Policy is part of our Terms & Conditions.
1. Single-Module Purchases
Single-module, time-boxed purchases are eligible for a full refund within 14 days of the purchase date, provided that:
- no more than 25% of the module's lessons have been marked complete on any seat; and
- no certificate of completion has been issued for the module.
After 14 days, or once the completion or certificate thresholds are passed, the purchase is non-refundable.
2. Full-Catalog Bundles (Property Starter, Pro, Multi-Property)
Full-catalog bundles are eligible for a full refund within 14 days of the purchase date, provided that:
- fewer than 3 lessons total have been marked complete across all assigned seats; and
- no certificates of completion have been issued.
After 14 days, or once those thresholds are passed, the bundle is non-refundable. Unused seats alone do not entitle the purchaser to a partial refund.
3. Annual Subscriptions
- New subscriptions are eligible for a full refund within 7 days of the initial charge if fewer than 3 lessons total have been marked complete across the organization and no certificates have been issued.
- Renewals are non-refundable. You may cancel at any time from your account page or via the Paddle receipt link to prevent the next renewal; access continues through the end of the paid term.
- We do not offer pro-rated refunds for partial use of an annual term.
4. Add-Ons (Live Q&A, Notice-to-Compliance Accelerator)
Add-on services are refundable up to 48 hours before the scheduled session or kickoff. Once the session has occurred or work has begun, the add-on is non-refundable.
5. Exceptions & Goodwill Refunds
We may, at our discretion, offer a refund or credit outside the windows above if:
- a duplicate or accidental charge occurred;
- a technical issue on our end prevented you from accessing purchased content;
- required by applicable consumer-protection law in your jurisdiction.
6. Chargebacks
Please contact us before filing a chargeback — we can almost always resolve billing issues directly through Paddle. Unjustified chargebacks may result in suspension of the related organization's access and forfeiture of any unused seats.
7. How to Request a Refund
- Email info@betterwastestreams.com from the account email used at checkout.
- Include the Paddle transaction ID (from your receipt), the product name, and a brief reason for the request.
- We will review and respond within 5 business days. Approved refunds are processed by Paddle back to the original payment method, typically within 5 – 10 business days depending on your bank or card issuer.
8. Effect of a Refund
When a refund is issued, the related access (enrollments, seats, and any pending certificate) is revoked immediately. Certificates already downloaded remain in your possession but are not considered valid records of training for the refunded purchase.
9. Changes to This Policy
We may update this Policy from time to time. The "Effective" date at the top of this page reflects the latest revision. Purchases are governed by the version of this Policy in effect at the time of purchase.
10. Contact
Questions about a refund: info@betterwastestreams.com. See also our Terms & Conditions and Privacy Policy.